Leadership and Generations: What Are They Thinking?
Length: 4 hours
CPE Credits: 4
*A Live Webcast Replay™ is a web cast replay of an earlier event, with panelists standing by, in real time, to respond to participant questions. The Live replay includes all original content and materials. This format allows for Live CPE credit.
This course is sponsored by the Business Learning Institute(BLI) who is listed on the NASBA Registry as sponsor number 108308.
Description:
Increasingly, generational differences are causing conflict and frustration in many organizations. Some of the differences, from how an employee views a dress code or work hours to how work gets done and what a full day of work means, are creating dissension. Each generation seems to be communicating: "What are they thinking?" In this program, you will learn about generational differences and develop an appreciation for how valuable those differences can be. You'll identify the areas where differences are most evident and discover ways to deal with them. This includes giving and receiving feedback, managing performance expectations, and increasing organizational effectiveness, productivity and harmony.
Lin Kroeger, Senior Fellow, Business Learning Institute, has been a management consultant for 30 years, focusing on strategic communication and its role in leadership, management, and employee capability. Known for being practical and for providing custom consulting, Kroeger designs and delivers programs on leadership, organizational and interpersonal communication, change management, and team dynamics.
Recent projects include assess the effectiveness of performance management within a Fortune 500 financial division; designing an organization re-structuring transition process and communication strategy; designing and facilitating leadership off-site meetings; designing a communication strategy and plan for the launch of a major new management process and its related tools.
Formerly president of The Communication Link Co., Inc., a management consulting firm specializing in strategic communication, a primary tool of change management, Kroeger provided services in executive and management coaching, development of ownership strategies, custom training, facilitation, and coaching teams on team dynamics and collaboration.
Having taught management writing at the Graduate School of Business, Cornell University, and having acted as the in-house writing expert at Arthur Andersen, Kroeger has guided the strategic re-design of audit and financial reports.
Clients have included Fortune 500 and Fortune 10 companies in financial services, pharmaceuticals, and consumer products. She has also worked with not-for-profit/education and government groups and for both regional and national accounting firms.
A speaker and writer, Kroeger holds a B.A. from The College of William and Mary, a Master’s Degree from Villanova University, and a Master’s Degree from Cornell University.
Course Materials
Manual (29 page)
CPE Credit Instructions_Read Before Webcast (1 page)
